Easy Returns

 
We want you to love your purchase!
We understand that purchasing online can be daunting.
We aim to make this process as easy as possible for our valued customers.
We are unable to provide a refund for change of mind, however if you receive an item that is incorrect sizing or your not completely happy with it we will happily allow an exchange and/or replace with an e-gift card from our boutique.
Please note we do not allow exchange on sale/clearance items, nor jewellery or swimwear. 
 
Procedure for exchange
In order for an exchange to be permitted merchandise must meet the below requirements;
  • Merchandise must be unworn
  • No alterations
  • Not washed
  • No odors or stains
  • Original tags must be attached
  • Proof of purchase including receipt included with return
Australian Returns
Returns must be received within 10 days from date of purchase. 
International Returns
Returns must be received within 15 days from date or purchase.
 
All returns are to be mailed to
Dear Harlo
Shop 5/244 Princes Highway
Corrimal NSW 2518
Australia
 
Please contact our customer care team via email to notify them of your return info@dearharlo.com.au
Once we receive your item we will happily provide you with an e-gift card and/ or exchange. There is no rush as you have 3 months to use your e-gift card!
 
Terms + Conditions 
Under no circumstances will we accept items without the above.
With the interest of hygiene we do not accept returns on swimwear, intimates or accessories.
Our exchange policy only applies to full priced merchandise & not reduced/sale or clearance. 
All returns and postage fees are at customers expense. 
We can not take responsibility for any damage that may occur to your item during the postal process. All items are carefully checked by our staff before leaving our store to ensure they are in immaculate condition/quality. 
We recommend returning your item with a reliable courier & tracking number. 
We will always provide any customer with the opportunity for a refund if your item is deemed faulty and not meeting the quality requirements it was sold in. Our first attempt will be to replace the item, repair (if option available), if not provide a full payment refund of the amount of purchase. 
 

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