FAQ

How long will it take for my order to arrive?

Australia - Dear Harlo use Australia Post for all Australian postage. Timeframe is generally 1-3 business days if you are located in a major city. Each delivery comes with a tracking number. 

International - International deliveries take approximately 3-10 business days. Dear Harlo uses Australia Post International Air for all International orders. Each delivery comes with a tracking number. 

What happens if I live in a rural area?

Please allow additional time frames for rural & regional areas. This also applies to Northern Territory & Western Australia. Christmas & Public Holidays will also influence a longer delivery time frame for all states. The current COVID pandemic is also impacting delivery times.

 

I have not received my order?

Please contact your local post office immediately to make sure a delivery hasn't arrived when you were not home & has been redirected back to your post office or courier depot. Please contact us at at info@dearharlo.com.au to notify us and we can follow up immediately. You can also track your delivery via the tracking number provided after purchase in the email you receive. 

What happens if my International city/country is not listed?

We want to make all of our global customers happy. If your International city is not listed please contact us at info@dearharlo.com.au so we can arrange shipping to your area.

How do I know that my order has been shipped?

We will contact you via email and provide details of your order & tracking number for your reference. This will occur within 24hours of purchase.

Are sizes standard?

Yes, we aim to make all sizes standard. Please sue our sizing chart for reference. If we believe a garment is smaller/larger sizing we will make note in the product description. We welcome any queries regarding sizing so please email us at info@dearharlo.com.au

Is there a store for me to try items on in person before buying?

Yes, you can visit us in store at 5/244 Princes Highway Corrimal, NSW. Please visit our 'Contact Us' page for a detailed location map on how to find us. Our boutique is open 6 days (Monday to Saturday).

Can I cancel an order once it has been placed?

No, once an order has been finalised and payment made we can not cancel. 

Can I return my purchase if i am unhappy or incorrect sizing?

Yes, we happily allow exchanges. Please refer to our returns page for full details, terms & conditions. 

Can I return a sale item?

No, our sale items are reduced to clear so please chose carefully. We do however allow exchanges on all full priced items. 

How do I access store credit?

Once a returned item has been received and processed we will email you an e-gift card to the same value of your purchase (less any postage fees, if applicable). You then have 12 months to use this and find the perfect item. This can be used both in store + online.

What happens if I like an item but it is out of stock?

Please contact us at info@dearharlo.com.au and we can place your name on our waiting list. We always aim to re-order items for customers. 

Is your site secure & personal details private?

Yes, we have a safe and secure site. No third party is involved in running our e-boutique. All payment gateways used are safe and secure for processing our payment. We use high levels of fraud/online security for processing all payments. 

What payments are accepted?

We accept Afterpay, PayPal, PayPal express + all major credit cards (VISA, Mastercard + AMEX). Diners is not currently accepted. 

 

 

 

 

 

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