FAQ

How long will it take for my order to arrive?

Australia - Dear Harlo use Fastway Couriers & Australia Post express. Postage is generally 1-3 business days if you are located in a major city. Each delivery comes with a traceable tracking number. 

International - International deliveries take approximately 3-10 business days. Vanity Rage uses Australia Post International Air for all International orders. Each delivery comes with a traceable tracking number. 

What happens if i live in a rural area?

Please allow additional time frames for rural & regional areas. This also applies to Northern Territory & Western Australia. Christmas & Public Holidays will also influence a longer delivery time frame for all states. 

What is the delivery time frame for International orders?

All International orders take approximately 3-10 business days. Please allow longer periods for rural cities and during holiday periods. 

I have not received my order?

Please contact your local post office immediately to make sure a delivery hasn't arrived when you were not home & has been redirected back to your post office or courier depot. Please contact our customer care team at info@dearharlo.com.au to notify us and we can follow up immediately. You can also track your delivery via the tracking number provided after purchase in the email you receive. 

What happens if my International city/country is not listed?

We want to make all of our global customers happy. If your International city is not listed please contact our customer care team at info@dearharlo.com.au so we can arrange shipping to your area!

How do i know that my order has been shipped?

We will contact you via email and provide details of your order & tracking number for your reference. 

Are sizes standard?

Yes, we aim to make all sizes standard. Please sue our sizing chart for reference. If we believe a garment is smaller/larger sizing we will make note in the product description. We welcome any queries regarding sizing so please email us at info@dearharlo.com.au

Is there a store for me to try items on in person before buying?

Yes, you can visit us in store on the Princes Highway in Corrimal, NSW. Please visit our 'Contact Us' page for a detailed location map on how to find us. Our boutique is open Mon, Wed, Thurs, Fri & Sat (closed Tuesday/Sunday & Public Holidays). 

Can i cancel an order once it has been placed?

No, once an order has been finalised and payment made we can not cancel. 

Can i return my purchase if i am unhappy or incorrect sizing?

Yes, we happily allow exchanges. Please refer to our returns page for full details, terms & conditions. 

Can i return a sale item?

No, our sale items are reduced to clear so please chose carefully. We do however allow exchanges on all full priced items. 

How do i access store credit?

Once a returned item has been received and processed we will email you an e-gift card to the same value of your purchase (less any postage fees, if applicable). You then have 3 months to use this and find the perfect item!

What happens if i like an item but its out of stock?

Please contact our customer care team at info@dearharlo.com.au and we can place your name on our waiting list. We always aim to re-order items for customers. 

Is your site secure & personal details private?

Yes, we have a safe and secure site. No third party is involved in running our e-boutique. All payment gateways used are safe and secure for processing our payment. We use high levels of fraud/online security for processing all payments. 

What payments are accepted?

We accept Afterpay, PayPal + all major credit cards (VISA, Mastercard + AMEX)

 

 

 

 

 

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